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Phone Systems

What is Omnichannel and Why Does it Matter?

In 2021, U.S. consumers were expected to spend roughly $768 billion from retail e-commerce, building on the pandemic gains that were seen in 2020, according to data from Statista. Highly enterprising retailers have been implementing multi-channel strategies, known as omnichannel, for some time. However, for the majority, change is on the horizon—and it’s approaching quickly.  Companies must adapt to a world where customers want to find...

No Buyer’s Remorse: The most important tips when searching for VoIP phone solutions

As a business owner, you already know the importance of having a reliable and effective means of communication with your customers. Email and chat may work for most instances, but neither can totally replace telephones and the need for telecommunications – especially with prospective customers. So, you need the right VoIP phone solution for your company, and that means finding the right platform and implementer.  When attempting to decide...

Case Study: RE/MAX United

How managed voice and Internet across multiple buildings helped RE/MAX United avoid tech debt   The Client RE/MAX is a real estate franchisor with locations all over the globe and more than 135,000 agents. The network of offices are franchisee-owned and operated. RE/MAX United has two offices that serve West Michigan in Rockford and Grand Rapids. These offices have a total of 6 employees and 45 real estate agents.

Get the 411 on Michigan's MLTS Law

If you are tasked with overseeing your organization’s Multi-line Telephone System (MLTS) you want to make sure that each phone works according to regulations if someone dials 911 from that phone. These regulations ensure that emergency personnel can easily know where the call originated so they can get there quickly to provide aid. In this post we will update you on Michigan’s E911 and ERL regulations included in the Multi-line Telephone Systems...

5 Capabilities Your Business Phone System Needs During a Pandemic

  Businesses have been flooded with calls lately as people try to reschedule appointments that were canceled during Michigan’s Executive Order(s). Now, more than ever, making sure you can speak with your customers consistently is vital. How can you make sure you respond to the needs of your customers if your business phone systems are not operating properly and your employees are all in different places?

5 Things to NEVER Say to a Customer on the Phone

In today’s highly connected and fast paced world, you need a business phone system that provides personal service at any time, regardless if you are able to physically be in your office or not. Did you know that a voice-over-IP (VOIP), managed phone system is affordable, easy to use, and it gives you so much more flexibility and great features that help you avoid the 5 things you should NEVER say to a customer while on the phone?

Not All VoIP Providers Are Created Equal

Make sure you are getting the best service for your business!