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business phones

What is Omnichannel and Why Does it Matter?

In 2021, U.S. consumers were expected to spend roughly $768 billion from retail e-commerce, building on the pandemic gains that were seen in 2020, according to data from Statista. Highly enterprising retailers have been implementing multi-channel strategies, known as omnichannel, for some time. However, for the majority, change is on the horizon—and it’s approaching quickly.  Companies must adapt to a world where customers want to find...

No Buyer’s Remorse: The most important tips when searching for VoIP phone solutions

As a business owner, you already know the importance of having a reliable and effective means of communication with your customers. Email and chat may work for most instances, but neither can totally replace telephones and the need for telecommunications – especially with prospective customers. So, you need the right VoIP phone solution for your company, and that means finding the right platform and implementer.  When attempting to decide...

5 Capabilities Your Business Phone System Needs During a Pandemic

  Businesses have been flooded with calls lately as people try to reschedule appointments that were canceled during Michigan’s Executive Order(s). Now, more than ever, making sure you can speak with your customers consistently is vital. How can you make sure you respond to the needs of your customers if your business phone systems are not operating properly and your employees are all in different places?

5 Things to NEVER Say to a Customer on the Phone

In today’s highly connected and fast paced world, you need a business phone system that provides personal service at any time, regardless if you are able to physically be in your office or not. Did you know that a voice-over-IP (VOIP), managed phone system is affordable, easy to use, and it gives you so much more flexibility and great features that help you avoid the 5 things you should NEVER say to a customer while on the phone?